The Vision Council
  • 08-Feb-2018 to 09-Apr-2018 (EST)
  • Member Services
  • Alexandria, VA, USA
  • Full Time

Director Member and Retail Relations


The Vision Council Optical Retail Division Background

The establishment of the Vision Council Optical Retail Division represents the latest evolution of the organization.  The Vision Council has witnessed a significant transformation since its inception in 2000, and today has over 760 member companies. Since 2004, six different optical industry trade associations have merged into the organization resulting in a significant increase in membership, a wider diversity of members, and an organization that better reflects the whole of the optical industry.  

The Vision Council is seeking a Director of Member and Retail Relations.  The ideal candidate will:

  • Possess an entrepreneurial mindset:
  • Assertiveness;
  • Ability to work in a fast paced/start up like environment;
  • Resiliency (the ability to weather the ups and downs);
  • Long-term vision;
  • Long-term investment;
  • Play a fundamental role in meeting membership growth objectives
  • Be an ambassador to the Optical Retail Division

CORE FUNCTION: Cultivate and Manage The Vision Council Optical Retail Division (ORD)

  • In conjunction with TVC EVP of Operations and Member Services and through the support of the various departments/staff, manage all ORD-related activities and operations
  • Serve as the main point of contact for all ORD member companies, ensuring clear exchange of relevant information and ideas important to their trades
  • Ensure all ORD member companies understand the benefits/services offered through The Vision Council;
  • Recruit new ORD member companies
  • Ensure existing ORD members renew their membership in The Vision Council
  • Be an authoritative source on issues related to the business of Optical Retail and the realities of today's operating environment:
    • Coordinate and proactively address current and new ORD related programs/issues with the division chair and TVC staff for presentation to the division and its members including but not limited to Market intelligence assist in the evolution and promotion of TVC market research to ensure it meets the needs/interests of the ORD member companies
    • Consumer awareness initiatives promote TVC consumer awareness programs/opportunities to the ORD members
    • State and Federal advocacy help shape TVC government/regulatory affairs programs to meet the business needs of the ORD members
    • Vision Expo opportunities continuing education, attendee buying programs and networking
  • Develop annual division goals and objectives in cooperation with the division chair and leadership
  • Schedule and attend regular meetings and teleconferences of the division and any of its task forces in support of achieving annual division goals; and
  • Prepare meeting and teleconference summaries


Non-Optical Retail Liaison Responsibilities

  • Serve as Member Services point of contact
    • Assist with recruitment and management of onboarding of new members;
    • Organize and send out membership related communications;
    • Develop follow-up system to build relationship with new members;
    • Manage membership retention and benefit programs; and
    • Proactive outreach to members (expired memberships, upcoming events, updates to contact information, etc.) to support membership renewal and registration efforts.
  • Manage, schedule and execute membership dues process
    • Run monthly dues renewal notices and invoices to ensure communications are sent out within the designated schedule via e-blast and hard mailings; and
    • Manage, evaluate and develop current and future non-dues member benefit programs.
  • Serve as the day-to-day liaison with the show and meetings department and the marketing & communications departments.


  • Strong organization skills.
  • Strong interpersonal and judgment skill.
  • Ability to develop and maintain relationships.
  • High level communication and persuasive skills.
  • Technical and media savvy.
  • Attention to detail.


  • Bachelor's degree with 5-7 years of related experience preferred.
  • Leadership experience with progressively broader responsibilities, including management of complex projects, cross functional teams and customer relations.
  • Experience in financial management.
  • Ability to travel up to 30%.
  • Industry experience in an optical- or retail- related setting a plus.

The Vision Council offers:

  • 401K Plan
  • Comprehensive medical, dental and vision insurance
  • Flexible spending Account
  • Paid parking
  • Transit benefits
  • Group life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 15 days of paid leave per year
  • 11 paid holidays per year
  • 1 day of paid Birthday leave per year
  • Employee assistance program
  • Reimbursement for educational and training expenses
  • Wellness/gym allowance
  • Cell phone allowance
  • Business casual work environment
Full Job Description
The Vision Council
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